Remote Assistance Please enter the code provided by your Help Desk consultant. You will be redirected to logmein.com, click continue to download, install, and run the software. Enter your 6-digit code Once the software has been downloaded a message will appear, allowing you to communicate with your support representative. When your representative requests remote control of your machine, you will notified and must click yes to allow them access. This software does not allow the Help Desk to maintain control of your machine without your consent, nor does it allow them to remote in after the session expires. Please be cautious when permitting users remote access to your devices.