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CTS Software

Computing and Technology Services licenses and supports a number of software products.

Below is a list of some of the featured software that is supported by CTS. For a more comprehensive listing of software, please refer to the student and employee sections below. There you can view CTS's support specifications for major operating systems and software.

A listing of mobile apps can be found here: http://www.duq.edu/about/social-media/mobile-apps 

For service and support of Duquesne-owned machines, please contact CTS Help Desk at 412.396.4357.

End NoteEndNote

EndNote is the industry standard software tool for publishing and managing bibliographies, citations, and references on the Windows and Macintosh operating systems. It is licensed through the Gumberg Library.

Instructions for installation and use can be found on Gumberg Library's website here: http://guides.library.duq.edu/endnote

StatsJMP, SAS, and SPSS

JMP, SAS, and SPSS are all statistical software used by many different schools at Duquesne University. Instructions for installation reside within DORI. Simply click the link below and sign into DORI to begin.

JMP

OfficeMicrosoft Office

Guides to Office installations for both Mac and PC can be found here:  http://www.duq.edu/about/campus/computing-and-technology/software/office-suite

If you have any issues please contact the helpdesk at 412.396.4357(HELP).

GoTo GoToMeeting

Citrix GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions without needing a complicated setup.

Please check out Education Technology's site on creating an account for GoToMeeting:

http://www.duq.edu/academics/resources-and-technology/educational-technology/gotomeeting-and-gototraining

Assistance is available direct from GoToMeeting technical support

Phone: 1-888-646-0014

Site: http://www.gotomeeting.com/support

Further inquires can be directed to bbsupport@duq.edu.

End Note Qualtrics

Qualtrics is a user-friendly tool that Duquesne faculty, staff, and students can use to perform research and gain valuable insights into data obtained through surveys. 

For more information about Qualtrics, please visit: http://duq.edu/academics/resources-and-technology/educational-technology/qualtrics


Software Support Schedule

Student Software Support

Computing and Technology Services will give best effort to resolve all software issues for students. The CTS Help Desk will provide troubleshooting for most software issues at no cost. For third-party software issues that cannot be resolved by the Help Desk, students will be referred to the Duquesne Computer Store for further troubleshooting.

For pricing information on repairs at the Computer Store, please visit: http://duq.edu/about/campus/computer-store/repairs

Third Party Software
A1    CTS provides support for this product with specific configurations
A2    This product is in testing and not yet supported by CTS

Programs Download Labs Support
Adobe Creative Cloud No No A1
Adobe Flash Link Yes A1
Adobe Reader Link Yes A1
Endnote Link No A1
Google Chrome Link Yes A1
Internet Explorer Link Yes A1
Mozilla Firefox Link Yes A1
Java Link Yes A1
Malware Bytes Link Yes A1
Microsoft Office 2016 Link Yes A1
Linux No No A2
OSX 10.10+ No Yes A1
OS Sierra No No A2
Safari No Yes A1
Windows 7 No Yes A1
Windows 8 No No A1
Windows 10 No Yes A1


Employee Software Support

Computing and Technology Services will give best effort to resolve all software issues for employees. The CTS Help Desk will provide troubleshooting for most software issues at no cost. For software issues that cannot be resolved by the Help Desk, tickets will be escalated to the CTS Technicians for further troubleshooting. The average turnaround time for tickets assigned to the Technicians is between one and three business days.

Software Support Levels
Manufacturer Support The software vendor will provide incident support, security updates, and nonsecurity hotfixes. The mainstream support dates in the charts below are the vendor's published lifecycle support dates. If the vendor does not publish their lifecycle support dates, the date will be based on the vendor's past support lifecycle history.
CTS Support CTS Support is based on the vendor's support lifecycle. CTS will provide sufficient notice through this webpage if a piece of software is nearing the end of its support lifecycle. In some cases, CTS may provide extended support for a piece of software that exceeds the manufacturer's lifecycle. Extended support may include limited or no network access.


Windows Users

Operating Systems, Software, and Browsers

Computing and Technology Services tries to follow Microsoft's Mainstream Support Lifecycle as closely as possible, but will work with employees to support software that fall outside of those parameters. The list below highlights the Support Lifecycle for the operating systems, software, and browsers that Microsoft offers, and lists their respective End of Support dates.

Operating Systems Manufacturer Support Ends CTS Support Ends
Windows 10 October 14, 2025 TBD   
Windows 8 January 10, 2023 TBD
Windows 7 January 14, 2020 TBD
Software
Office 365 Ongoing TBD
Office 2016 Windows/Mac October 14, 2025 TBD
Office 2013 April 11, 2023 TBD
Office 2011 for Mac October 10, 2017 October 10, 2017
Office 2010 October 13, 2020 October 13, 2020
Browsers
Microsoft Edge Ongoing Ongoing
Internet Explorer 11 October 14, 2025 October 14, 2025
Internet Explorer 10, 9, 8, 7 Expired Expired

Windows Self-Service (Software Center)


The list below contains the software that is available to all Windows domain-bound computers via their Software Center. Software Center should always contain the most recent, Duquesne-supported versions of the software listed below.

For more information regarding Software Center, please view our documentation.

Programs Availability
Adobe Flash Software Center
Adobe Reader Software Center
Adobe Shockwave Software Center
Audacity Software Center
Dell SonicWall VPN Software Center
Duquesne LogMeIn Calling Card Software Center
EMC Application Xtender Web Software Center
Endnote Software Center
Google Chrome Software Center
GoToMeeting Software Center
IBM SPSS Statistics Software Center
Java Software Center
Kaspersky Endpoint Security Software Center
Mozilla Firefox Software Center
Microsoft Office 2016 Software Center
Microsoft Silverlight Software Center
Spirion Software Center

Apple Users

Operating Systems

Apple does not publish the support lifecycle for their Operating Systems, but new OS X versions usually launch during the 3rd quarter of the year. Therefore, CTS will follow Apple's support model of supporting the 3 most current versions of OS X and attempt to cycle out any operating system versions outside of this window at the beginning of each new year.

Operating Systems Manufacturer Support Ends CTS Support Ends
Sierra (10.12) January 1, 2020 January 1, 2020
El Capitan (10.11) January 1, 2019 January 1, 2019
Yosemite (10.10) January 1, 2018 January 1, 2018
Mavericks (10.9.5) Expired Expired

Apple Self-Service (JAMF)


The list below contains the software that is available to all Duquesne-owned Mac machines via their self-service option. Mac self-service (JAMF) should always contain the most recent, Duquesne-supported versions of the software listed below. For more information regarding Mac self-service (JAMF), please view our documentation

Programs Availability
Adobe Reader Self-Service (JAMF)
EMC Application Xtender Web Self-Service (JAMF)
Evernote Self-Service (JAMF)
Google Chrome Self-Service (JAMF)
HP Drivers Self-Service (JAMF)
IBM SPSS Statistics Self-Service (JAMF)
iWorks  Self-Service (JAMF)
Java Self-Service (JAMF)
Mozilla Firefox Self-Service (JAMF)
Microsoft Office 2016 Self-Service (JAMF)
Microsoft Remote Desktop Self-Service (JAMF)
Spirion Self-Service (JAMF)
Xerox Self-Service (JAMF)